As the Coronavirus (COVID-19) global pandemic continues to unfold, our priority is the health and safety of our employees, customers, and partners. Importantly, we are ensuring that we provide seamless business continuity to our customers who rely on Navitas. Here are the key steps we are taking to ensure our business continuity to help support our customers’ businesses.
Business Continuity Planning
As an essential business for many, Navitas has worked extensively to prepare our continuity plans, which ensure our core systems, processes, and staff will be resilient. We’ve activated our Business Continuity Taskforce, which includes key leaders in our business, to review and continue to adjust in real time for employee safety, customer support, network infrastructure, and vendor health. This team meets daily, and closely monitors the health of our business, including our network, and employee and customer well-being.
Though a large portion of Navitas personnel already work remotely, from early March we made the decision to close all Navitas offices and temporarily enact a fully remote workforce through to May. All employees have Navitas-issued, secured, and managed computers, ensuring consistency and security. We’ve also eliminated all non-essential employee travel for the months of March and April. We will update these guidelines as the situation evolves.
We have a dedicated workforce that continues to operate 24 hours a day, 7 days a week. Our account management and support teams will continue to support our customers in the capacity they always have. If customers have further questions or concerns, they should not hesitate to reach out to their normal Navitas contact, or file a ticket with email@example.com
Third-party Suppliers & Partners
We’re in continuous contact with vendors, suppliers, and partners that are critical to our business and operations, and are in the process of collecting and reviewing information regarding how they are implementing their business continuity plans so that we can continue working seamlessly together.
We will continue to update customers as relevant new information. Customers who require more detailed information about our Business Continuity plans, please reach out to firstname.lastname@example.org. I pledge that our communications will be prompt, transparent, and useful in helping our customers keep their businesses running smoothly.
We appreciate your patience and partnership at this time.